Hi -
I am hoping to get some help on something that probably is a simple fix, but I am several hours into it. I am well versed in malware as I am moving through training at MRU (under a different name), and I know my issue is not a malware issue.
Short version - bought a computer for my 11 year old son. It has windows 8. I set myself up as admin, and him up as a child user. All has worked perfectly.
Last night, he was playing with it, and he changed the resolution from 1366 x 768 to 1280 x 720. He then changed it back. No harm no foul, right? However, now several of the programs wont start or maximize when logged into his account. For example, if I log in as myself, the kindle app will start without a problem. If I log in as him, i get the splash screen, and then it quickly shifts to the metro app screen with no evidence of the app. Switching to the "desktop" view, I can see the kindle app on the taskbar, but it will not expand. A lot of research led me to understand this could be a resolution issue, but we switched it back to the original. It obviously could be lots of other things as well. I am seeing the same behavior in about half of the apps on the computer.
The simple solution would of course be to simply create another user for him which would save me time and headaches - but what fun is that :). I did a system restore to the previous day, and it did not help. I have NOT gone through and deleted the apps and reinstalled, although I may do that if needed.
Any ideas? Any help would be greatly appreciated. I'd be willing to be your research slave for a bad case if needed :)
Thanks in advance.
I am hoping to get some help on something that probably is a simple fix, but I am several hours into it. I am well versed in malware as I am moving through training at MRU (under a different name), and I know my issue is not a malware issue.
Short version - bought a computer for my 11 year old son. It has windows 8. I set myself up as admin, and him up as a child user. All has worked perfectly.
Last night, he was playing with it, and he changed the resolution from 1366 x 768 to 1280 x 720. He then changed it back. No harm no foul, right? However, now several of the programs wont start or maximize when logged into his account. For example, if I log in as myself, the kindle app will start without a problem. If I log in as him, i get the splash screen, and then it quickly shifts to the metro app screen with no evidence of the app. Switching to the "desktop" view, I can see the kindle app on the taskbar, but it will not expand. A lot of research led me to understand this could be a resolution issue, but we switched it back to the original. It obviously could be lots of other things as well. I am seeing the same behavior in about half of the apps on the computer.
The simple solution would of course be to simply create another user for him which would save me time and headaches - but what fun is that :). I did a system restore to the previous day, and it did not help. I have NOT gone through and deleted the apps and reinstalled, although I may do that if needed.
Any ideas? Any help would be greatly appreciated. I'd be willing to be your research slave for a bad case if needed :)
Thanks in advance.