Im trying to reset my windows 8 laptop and Im running into serious problems. When I go to settings and change pc settings I see the gear then it takes to the windows home screen. I can't even use my c drive, it says access denied and has NTFS written below it. I even made a backup on my external harddrive and I can't access it either, it says "the network was either typed incorrectly or does not exist". So I have no idea if I can even backup my laptop after I reset but I really need help resetting my laptop.
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