Hey I just built a new computer within the past week and just installed Windows 8.1 on it. I've been having random BSODs with the error code system_service_exception (win32k.sys). After looking at some other threads about similar issues, I ran the sfc /scannow command in an elevated prompt and got the following message:
"Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios."
Attached is the log that it refers to. I removed lines from yesterday so that the file would be small enough to be able to be uploaded here.
TSG Tool:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 16323 Mb
Graphics Card: NVIDIA GeForce GTX 970, -1 Mb
Hard Drives: C: Total - 953516 MB, Free - 898607 MB;
Motherboard: ASUSTeK COMPUTER INC., Z97-A-USB31
Antivirus: Windows Defender, Disabled
"Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios."
Attached is the log that it refers to. I removed lines from yesterday so that the file would be small enough to be able to be uploaded here.
TSG Tool:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 16323 Mb
Graphics Card: NVIDIA GeForce GTX 970, -1 Mb
Hard Drives: C: Total - 953516 MB, Free - 898607 MB;
Motherboard: ASUSTeK COMPUTER INC., Z97-A-USB31
Antivirus: Windows Defender, Disabled