Fool that I am, I have been the victim of a Windows Support Scam.
It is on a Toshiba laptop, running Windows 8.1.
Following my session, I was able to change my Administrative account password. But I am unable to change my operating account (unprivileged) password. Each time I attempt to change it, it does not migrate to the "change password" dialog box (it just looks like it is trying to do that) then displays the message that the password may not have changed.
Any help will be appreciated.
TSG log:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 16305 Mb
Graphics Card: Intel(R) HD Graphics 4600, -2016 Mb
Hard Drives: C: Total - 943516 MB, Free - 719571 MB;
Motherboard: Type2 - Board Vendor Name1, Type2 - Board Product Name1
Antivirus: Norton Security Suite, Updated and Enabled
It is on a Toshiba laptop, running Windows 8.1.
Following my session, I was able to change my Administrative account password. But I am unable to change my operating account (unprivileged) password. Each time I attempt to change it, it does not migrate to the "change password" dialog box (it just looks like it is trying to do that) then displays the message that the password may not have changed.
Any help will be appreciated.
TSG log:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 16305 Mb
Graphics Card: Intel(R) HD Graphics 4600, -2016 Mb
Hard Drives: C: Total - 943516 MB, Free - 719571 MB;
Motherboard: Type2 - Board Vendor Name1, Type2 - Board Product Name1
Antivirus: Norton Security Suite, Updated and Enabled