Hi everyone,
I got this error for the first time last night. I had closed down my laptop and opened it back up and it appeared and restarted and seemed to be fine. But now it's been doing it since then every time it goes to sleep mode and is woken back up.
I Googled the error and saw a post on the Microsoft forums and they said to do this:
We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop. (chances are if you dont know if you are, you are not)
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to upload below.
http://social.technet.microsoft.com/...a-08d865088d65
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
Team Zigzag3143.com
So that is the info I have saved via the dropbox link attached:
https://www.dropbox.com/s/oc2092j69r...0Temp.rar?dl=0
Here is the SysInfo as well:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A10-5745M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 4
RAM: 5336 Mb
Graphics Card: AMD Radeon HD 8610G, 768 Mb
Hard Drives: C: Total - 685251 MB, Free - 587515 MB; D: Total - 29012 MB, Free - 2868 MB;
Motherboard: Hewlett-Packard, 1995
Antivirus: Windows Defender, Disabled
Thank you for all the help!
I got this error for the first time last night. I had closed down my laptop and opened it back up and it appeared and restarted and seemed to be fine. But now it's been doing it since then every time it goes to sleep mode and is woken back up.
I Googled the error and saw a post on the Microsoft forums and they said to do this:
We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop. (chances are if you dont know if you are, you are not)
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to upload below.
http://social.technet.microsoft.com/...a-08d865088d65
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
Team Zigzag3143.com
So that is the info I have saved via the dropbox link attached:
https://www.dropbox.com/s/oc2092j69r...0Temp.rar?dl=0
Here is the SysInfo as well:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A10-5745M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 4
RAM: 5336 Mb
Graphics Card: AMD Radeon HD 8610G, 768 Mb
Hard Drives: C: Total - 685251 MB, Free - 587515 MB; D: Total - 29012 MB, Free - 2868 MB;
Motherboard: Hewlett-Packard, 1995
Antivirus: Windows Defender, Disabled
Thank you for all the help!