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Solved: DVD external drive won't auto play

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New Gateway NV570p25u laptop, Windows 8.1
Have Toshiba PA3834U-IDV2 external multi-drive and it won't auto load a DVD. Tried several different DVD's with the same results. Can not play the DVD manually either. Online movies play perfectly from Amazon or Netflix on the internet.

Any suggestions on how I can get the external drive to load auto.

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