Card Reader needs open ports in firewall?

Hello,

I use a card and card reader for accessing lock boxes in my real estate profession. The company is called Sentrilock. I have installed their card reader utility and when I insert the card into the usb card reader, an internet window opens http://lb.sentrilock.com/lbs/index/?fromcardutil=1

If everything is working properly, there is supposed to be a green bar at the top of the screen to renew my card. It does not appear, tech support at Sentrilock says ports need to be open in the firewall but they couldn't give me further information. Can anyone help me identify and open these ports if that is indeed the problem?

Thanks!


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8063 Mb
Graphics Card: NVIDIA GeForce GT 620, 1024 Mb
Hard Drives: C: Total - 1894353 MB, Free - 554948 MB; F: Total - 1430795 MB, Free - 308017 MB; G: Total - 99 MB, Free - 68 MB; I: Total - 953766 MB, Free - 881853 MB;
Motherboard: Dell Inc., 084J0R
Antivirus: Windows Defender, Disabled