Hello everyone. I am new to Tech Support Guy, and I have a few problems with my computer that have turned into some real bothersome headaches. So first off, I have a Windows 8 computer, HP 110-017cb. Here is a look at it online with some of its features and specs: http://brandnewdealsusa.com/23-HP-11...gn=google_base
Now the first problem that I have been having for awhile, is that it randomly disconnects and reconnects to and from the internet. My computer requires an ethernet cord, and it is never unplugged. I have tried different ethernet cords and blown out the ethernet ports on both the computer and the modem, and I cannot identify the problem. It is not the modem as my brother plays our PlayStation 3 online with an ethernet cord and he never gets disconnected. So I figured its a problem with the computer, but I don't know how to fix it.
The other problem I have had is that recently when I watch videos or listen to sounds, the audio gets choppy and distorted, and the whole computer slows down. The most that has ever happened while I was on the computer, was that sometimes I would watch videos online and the video would freeze but the sound would keep playing without a problem. The sound itself has never been distorted before until this problem. Please help me. Thank you for your time and if you need any more information don't hesitate to ask.
Now the first problem that I have been having for awhile, is that it randomly disconnects and reconnects to and from the internet. My computer requires an ethernet cord, and it is never unplugged. I have tried different ethernet cords and blown out the ethernet ports on both the computer and the modem, and I cannot identify the problem. It is not the modem as my brother plays our PlayStation 3 online with an ethernet cord and he never gets disconnected. So I figured its a problem with the computer, but I don't know how to fix it.
The other problem I have had is that recently when I watch videos or listen to sounds, the audio gets choppy and distorted, and the whole computer slows down. The most that has ever happened while I was on the computer, was that sometimes I would watch videos online and the video would freeze but the sound would keep playing without a problem. The sound itself has never been distorted before until this problem. Please help me. Thank you for your time and if you need any more information don't hesitate to ask.