Hi,
I saw another post similar to this that was closed and the problem turned out to be Trend Micro Systems. But I don't have that, and my symptoms are similar.
Every hour on the hour, I lose the Internet connection with the follow error sequence:
The following is the TSG Sysinfo:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1 Pro, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2815 Mb
Graphics Card: NVIDIA GeForce 8400GS, 512 Mb
Hard Drives: C: Total - 476929 MB, Free - 268600 MB; Q: Total - 476936 MB, Free - 437872 MB;
Motherboard: ASUSTeK Computer INC., Benicia
Antivirus: Windows Defender, Disabled
(I don't know why it says Defender is disabled, it is running and enabled).
Here is the ipconfig /all dump:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : baysyshost1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.state.comcast.net
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Juniper Network Connect Virtual Adapter
Physical Address. . . . . . . . . : 00-FF-30-16-9F-8F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : hsd1.state.comcast.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-1E-8C-35-6F-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ace5:b884:2c4f:640a%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 6, 2014 7:12:02 AM
Lease Expires . . . . . . . . . . : Thursday, August 7, 2014 7:12:07 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 251666060
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-6E-B5-81-00-1E-8C-35-6F-B4
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.hsd1.state.comcast.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.state.comcast.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:1856:3ca4:3f57:fe94(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1856:3ca4:3f57:fe94%8(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 134217728
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-6E-B5-81-00-1E-8C-35-6F-B4
NetBIOS over Tcpip. . . . . . . . : Disabled
Any help you can give would be appreciated.
I saw another post similar to this that was closed and the problem turned out to be Trend Micro Systems. But I don't have that, and my symptoms are similar.
Every hour on the hour, I lose the Internet connection with the follow error sequence:
- The Base Filtering Engine service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
- The Diagnostic Policy Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
- The Windows Firewall service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
- The Network Connected Devices Auto-Setup service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
The following is the TSG Sysinfo:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1 Pro, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2815 Mb
Graphics Card: NVIDIA GeForce 8400GS, 512 Mb
Hard Drives: C: Total - 476929 MB, Free - 268600 MB; Q: Total - 476936 MB, Free - 437872 MB;
Motherboard: ASUSTeK Computer INC., Benicia
Antivirus: Windows Defender, Disabled
(I don't know why it says Defender is disabled, it is running and enabled).
Here is the ipconfig /all dump:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : baysyshost1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.state.comcast.net
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Juniper Network Connect Virtual Adapter
Physical Address. . . . . . . . . : 00-FF-30-16-9F-8F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : hsd1.state.comcast.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-1E-8C-35-6F-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ace5:b884:2c4f:640a%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 6, 2014 7:12:02 AM
Lease Expires . . . . . . . . . . : Thursday, August 7, 2014 7:12:07 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 251666060
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-6E-B5-81-00-1E-8C-35-6F-B4
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.hsd1.state.comcast.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.state.comcast.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:1856:3ca4:3f57:fe94(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1856:3ca4:3f57:fe94%8(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 134217728
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-6E-B5-81-00-1E-8C-35-6F-B4
NetBIOS over Tcpip. . . . . . . . : Disabled
Any help you can give would be appreciated.