Sounds like I have a fairly common problem. I installed Windows 8 over the weekend. I didn't want to but my parents have it and they keep harassing me to "fix" their computer so that it acts like Windows Vista, so I needed to know more about Windows 8. When Windows 8 was installed I updated to 8.1 and installed Office 2010. Office asked for a reboot so I rebooted and haven't been able to get into Windows since.
The computer boots to a black screen that flickers once in a while. I can see my mouse pointer on the screen when I move the mouse. I'm having trouble accessing Safe Mode. I did get a diagnostic tool to come up before Windows booted and I ran a full diagnostics on my computer. When the diagnostics were completed it dumped me into the boot options menu. I tried to let Windows refresh itself which did not work. I also did a System Restore which did not work.
I have unplugged all usb and serial cables from the computer to make sure that it wasn't an external hard drive or printer causing my problem.
I downloaded Windows 8 so I don't have a CD to boot from. My computer doesn't have a CD drive. My plan is to keep trying to boot into Safe Mode but once I am back in I don't know what I am going to do. I already did a system restore. I could try to uninstall Office but it is more likely that the 8.1 update is my biggest problem. I'm sure that there is a way to undo the 8.1 update.
I have read the forums so I am familiar with what other people have tried to solve this problem. I was just wondering if there is any new information out there. It would be nice if Microsoft had a fix for this problem but I can't find it on their website.
Alienware m11x
The computer boots to a black screen that flickers once in a while. I can see my mouse pointer on the screen when I move the mouse. I'm having trouble accessing Safe Mode. I did get a diagnostic tool to come up before Windows booted and I ran a full diagnostics on my computer. When the diagnostics were completed it dumped me into the boot options menu. I tried to let Windows refresh itself which did not work. I also did a System Restore which did not work.
I have unplugged all usb and serial cables from the computer to make sure that it wasn't an external hard drive or printer causing my problem.
I downloaded Windows 8 so I don't have a CD to boot from. My computer doesn't have a CD drive. My plan is to keep trying to boot into Safe Mode but once I am back in I don't know what I am going to do. I already did a system restore. I could try to uninstall Office but it is more likely that the 8.1 update is my biggest problem. I'm sure that there is a way to undo the 8.1 update.
I have read the forums so I am familiar with what other people have tried to solve this problem. I was just wondering if there is any new information out there. It would be nice if Microsoft had a fix for this problem but I can't find it on their website.
Alienware m11x
