I have an HP laptop, bought it used on Amazon. After installing updates, the laptop refused to turn back on. There's a blue screen, and first it says, "Diagnosing your HP Laptop" then, "Preparing Automatic Repair Tool". That's as far as it gets. It won't download the tool, and neither can I access the start menu or anything else. I'm so upset, as it's my first laptop, and I've always wanted one. Please help. It runs on Windows 8. :(
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