I have a new HP laptop vision AMD with windows 8. She downloaded the latest updates and it has gone into a loop between the desktop and blue screen. It will not allow me to use the hidden menu choices or anything. I can get to Task Manager however that offers me nothing. It does not stay on either screen long enough to do anything. The curser spins as trying to load something. I did notice Symantec seems to be the only thing running taking upwards to 85% of CPU in process. It will not allow me to end the task.
↧