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"Refresh" sounded innocuous (like "repair") but ...

Despite Win8's report indicating all my programs and hardware would be compatible with the new OS, Outlook stopped sending mail, and Acrobat Distiller would not spool to the printer after my "upgrade" (Microsoft's term, not mine). I tried reinstalling Office and all my Adobe programs, downloading new drivers for my printers, and of course crying ... to no avail. Win8 also wiped out all my previous restore points, so I used its suggested "refresh" function, which "refreshed" nothing and instead UNINSTALLED EVERYTHING EXCEPT WIN8! Thousands of dollars in programs and project files gone. Twenty-five years of e-mail messages deleted. My small business records destroyed. I am ashamed for believing, "Your files and personalization settings will not change," but hopeful they're still on my computer somewhere. Anyone know where? Bueller? Anyone? Help?

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8 Pro, 32 bit
Processor: Intel(R) Celeron(R) CPU 550 @ 2.00GHz, x64 Family 6 Model 22 Stepping 1
Processor Count: 1
RAM: 2038 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1), 5 Mb
Hard Drives: C: Total - 114399 MB, Free - 52466 MB; S: Total - 69 MB, Free - 53 MB;
Motherboard: Dell Inc., 0U990C
Antivirus: Windows Defender, Disabled

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