My wife's desktop pc runs Windows 8.1. She attempted to boot this systems into safe mode in order to run a rare virus scan in this mode. Somehow, (I'm not sure just how), she forgot her account.live password. When she clicked the "forgot password link" and had a code sent to her cell phone, we discovered that her Dell Inspiron one 2020 lost its internet connection. I have a laptop (on this same network) but it runs WIndows 7 and I have no experience having to log into account.live, each time I want to log onto my computer. And I am accessing the internet just fine as I type this dilemma.
Prior to this problem, I was unaware that even she had to log into account.live each time either.
Long story short, can anyone recommend how she can unlock her pc as resetting her password via an alternate measure allowed by Microsoft - does not work.
Thanks very much for any assistance with this.
Joe
Prior to this problem, I was unaware that even she had to log into account.live each time either.
Long story short, can anyone recommend how she can unlock her pc as resetting her password via an alternate measure allowed by Microsoft - does not work.
Thanks very much for any assistance with this.
Joe
