Granddaughters HP Pavilion Lap top running Windows 8 won't completely boot
Welcome Screen Appears
Login screen appears but after logging in the screen stays black
Cursor appears on black screen and is moveable
At bottom right of touch screen where taskbar usually appears there is a keyboard icon and Norton Antivirus icon. If I tap on the Norton icon the Norton window opens allowing you to check for updates etc however after checking it indicates there is no wireless connection even though wireless key shows green light
In Safe Mode was able to start System Restore but it has been running for 30 minutes so am not hopeful
Since welcome screen, login screen and Norton window opens and displays it is strange Windows doesn't load
Can start in Safe Mode by using MS Config in Task Manager but don't know what to do from there
Any suggestions I can try? Sorry I don't have more detailed information about the computer other than Windows 8
Welcome Screen Appears
Login screen appears but after logging in the screen stays black
Cursor appears on black screen and is moveable
At bottom right of touch screen where taskbar usually appears there is a keyboard icon and Norton Antivirus icon. If I tap on the Norton icon the Norton window opens allowing you to check for updates etc however after checking it indicates there is no wireless connection even though wireless key shows green light
In Safe Mode was able to start System Restore but it has been running for 30 minutes so am not hopeful
Since welcome screen, login screen and Norton window opens and displays it is strange Windows doesn't load
Can start in Safe Mode by using MS Config in Task Manager but don't know what to do from there
Any suggestions I can try? Sorry I don't have more detailed information about the computer other than Windows 8