Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 16296 Mb
Graphics Card: Intel(R) HD Graphics 4600, -2016 Mb
Hard Drives: C: Total - 911804 MB, Free - 862740 MB; D: Total - 25599 MB, Free - 22599 MB;
Motherboard: LENOVO, Lenovo Y70-70 Touch
Antivirus: Windows Defender, Disabled
I have a financial program I use all the time. It requires that Java be installed on the machine for it to operate. Today when I tried to open the program, I got an error message saying that Java could not be located. After spending quite a bit of time on the phone with technical support for the financial program I have not solved the problem.
We tried several times to download and reinstall Java but every time the install program would get about 40% installed and then stop. The Time Remaining would start going up, not down.
I believe there is an unfinished download or installation of Java going on somewhere on the machine but I can't find it so that I can cancel or delete it.
Does anyone have any ideas of where a hung-up installation file might be lurking?
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 16296 Mb
Graphics Card: Intel(R) HD Graphics 4600, -2016 Mb
Hard Drives: C: Total - 911804 MB, Free - 862740 MB; D: Total - 25599 MB, Free - 22599 MB;
Motherboard: LENOVO, Lenovo Y70-70 Touch
Antivirus: Windows Defender, Disabled
I have a financial program I use all the time. It requires that Java be installed on the machine for it to operate. Today when I tried to open the program, I got an error message saying that Java could not be located. After spending quite a bit of time on the phone with technical support for the financial program I have not solved the problem.
We tried several times to download and reinstall Java but every time the install program would get about 40% installed and then stop. The Time Remaining would start going up, not down.
I believe there is an unfinished download or installation of Java going on somewhere on the machine but I can't find it so that I can cancel or delete it.
Does anyone have any ideas of where a hung-up installation file might be lurking?