This desktop computer came with Windows 8 pre-installed and was updated to 8.1 from the MS free download around a year ago. While updates were automatically downloaded, the settings were not for auto updates. I attempted to install updates a few months ago but got many failures (as did many others I read about) and after installing KB2919355 the desktop was messed up and the missing profile problem was evident. Did a system restore which fixed everything and it has been stable ever since - with no updates installed.
Today after several attempts (and hours) I finally got all the Windows updates installed without failures, However, when any application icon shortcut is selected, the "Missing Profile" message comes up. I am able to start the program from the Program Files folder using the executable file and once started all appears normal. Tried re-creating the shortcuts on the desktop but get the same error message. This applies to Firefox, Thunderbird, Word, etc. Also notice that the pressing the windows key + X does not work but windows + C works as well as windows + R. Those keys and icons all work from the administrator logon so the problem seems isolated to the default user.
After researching the problem I created a new user (while under admin privileges) but no profile was created. When attempting to logon to the new user, the message "The User Profile Service service failed the sign-in. User profile cannot be loaded." Checked the User folder on the C:\ drive and the new user was not there.
So, before I give up and re-install windows 8.0 &8.1 ( and have to re-load a bunch of programs), thought I would check here with the experts to see if there is any hope of fixing these problems. Sorry for the lengthy problem description.
Bob
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6026 Mb
Graphics Card: Intel(R) HD Graphics, -1984 Mb
Hard Drives: C: Total - 937328 MB, Free - 666832 MB;
Motherboard: Gateway, IPISB-VR
Antivirus: Windows Defender, Disabled
Today after several attempts (and hours) I finally got all the Windows updates installed without failures, However, when any application icon shortcut is selected, the "Missing Profile" message comes up. I am able to start the program from the Program Files folder using the executable file and once started all appears normal. Tried re-creating the shortcuts on the desktop but get the same error message. This applies to Firefox, Thunderbird, Word, etc. Also notice that the pressing the windows key + X does not work but windows + C works as well as windows + R. Those keys and icons all work from the administrator logon so the problem seems isolated to the default user.
After researching the problem I created a new user (while under admin privileges) but no profile was created. When attempting to logon to the new user, the message "The User Profile Service service failed the sign-in. User profile cannot be loaded." Checked the User folder on the C:\ drive and the new user was not there.
So, before I give up and re-install windows 8.0 &8.1 ( and have to re-load a bunch of programs), thought I would check here with the experts to see if there is any hope of fixing these problems. Sorry for the lengthy problem description.
Bob
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6026 Mb
Graphics Card: Intel(R) HD Graphics, -1984 Mb
Hard Drives: C: Total - 937328 MB, Free - 666832 MB;
Motherboard: Gateway, IPISB-VR
Antivirus: Windows Defender, Disabled