I have an HP laptop WIn 8.1 upgraded from Win 7. Recently I started getting a a msg "preparing Automatic Repair" which switches to "Diagnosing your PC" This will run abt 20 mins or so and go to a screen where I can choose to go to system update and my only real choice is to go to recovery which takes me to the HP RECOVERY MENU where I can do a system restore to an earlier date but when I try I am denied. I can get to a dis prompt but not sure if I can do anything with that. I can also turn it on while pressing ESC and it screams at me but takes me to where I could get to a menu to go to repair but when I click on that option my pc freezes. Is there hope???
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