I have a Gateway laptop with windows 8...it shut itself down and restored...it has done this before with no issues. The computer loaded and is at the start page where all the apps are listed. I cannot use the cursor...it doesn't show up. When it goes to sleep usually I can hit the space bar and it responds..but nothing...seem the whole key board is frozen. I have tried the function keys for the cursor and nothing...I have taken my mouse from my other computer to try to use it in the lap top and nothing...I have turned the computer off and on..still nothing. I use my laptop for work and I am frustrated now that I can't get in to it. It seems locked somehow or stuck. When I hit the F1 for help it does open the desktop page and I see the help box but I can't click on it. The only way to wake the computer up to see the screen I unplug or replug the power cord in. Other than that it seems to go back to sleep.
I have googled and went to so many places to get help and nothing.
Thank You
I have googled and went to so many places to get help and nothing.
Thank You