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windows store and mail apps

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A8-5500 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
Processor Count: 4
RAM: 5317 Mb
Graphics Card: AMD Radeon R5 235 + HD 7560D Dual Graphics, 1024 Mb
Hard Drives: C: Total - 938867 MB, Free - 886338 MB; D: Total - 13483 MB, Free - 1662 MB;
Motherboard: MSI, 2AE0
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

Hi all,
When I try to access either my microsoft mail or store apps I get the message
we could'nt sign you in..We've detected some suspicious activity with your account. To protect you we've temporarily blocked your access.
I have clicked on the FIX button and followed the instructions to renew my password on several occasions but this has not resolved the issue.
Microsoft support advised me to reinstall the mail app from the store !!! cannot access store!!
I would appreciate any help or advice that could help me to solve this.

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