Please be patient with me. I am absolutely ignorant when it comes to all things techie.
I have an HP Pavilion TouchSmart with windows 8. Model number 14-b109wm. Yesterday my laptop was working perfectly. This morning when I tried to turn it on I got a message saying, "Boot device not found. Please install an operating system on your hard disk." I clicked F2 for system diagnostics and ran two tests for the hard drive. The "quick test" said "passed." So I ran the "extensive" test and it said "not installed." I dont know what any of this means or how to fix it. I called HP and the lady barely spoke english. She said the hard drive needs to be re-seated. Again, dont know what that means. The F8 and F12 keys dont work either. Can someone tell me what is wrong with my laptop and how to go about fixing it. I would be happy to supply any other information you may need.
I have an HP Pavilion TouchSmart with windows 8. Model number 14-b109wm. Yesterday my laptop was working perfectly. This morning when I tried to turn it on I got a message saying, "Boot device not found. Please install an operating system on your hard disk." I clicked F2 for system diagnostics and ran two tests for the hard drive. The "quick test" said "passed." So I ran the "extensive" test and it said "not installed." I dont know what any of this means or how to fix it. I called HP and the lady barely spoke english. She said the hard drive needs to be re-seated. Again, dont know what that means. The F8 and F12 keys dont work either. Can someone tell me what is wrong with my laptop and how to go about fixing it. I would be happy to supply any other information you may need.