My Computer Specs:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8, 64 bit
Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 3682 Mb
Graphics Card: AMD Radeon HD 6310, 384 Mb
Hard Drives: C: Total - 280501 MB, Free - 244332 MB; D: Total - 23953 MB, Free - 2893 MB;
Motherboard: Hewlett-Packard, 188B
Antivirus: AVG Internet Security 2014, Updated and Enabled
The notebook that is having the problem is an HP 2000-2b19WM
When i turn on the notebook it would ask me to log in but none of the keys would work so i would have to press the button that allows me to go back to where i can choose log into another users account. Then i would click on my account
at which time all the keys on the keyboard would work except 5, 6, b, n, and the delete key. I reinstalled the keybaords software but that did not make the keys work. I looked online and on this website for solutions to the problem but none of the 4 or 5 solutions that i read about worked for my problem. I finally wiped the hard drive and reinstalled windows 8 but the problem is still there. I wondered if something got under the keys of the keybaord themselves so i took a couple off and looked and there was nothing. I pressed the keys while their cover was off and it still did not work. If the solution you tell me works for me, tell me how come wiping the drive and then reinstalling Windows 8 did not fix the problem. I googled my notebooks name and found the drivers that are avaliable on HP's website. I clicked on Driver - Keyboard, Mouse and Input Drivers. But then it only gave me 2 options: The first was HP Wireless Button Driver. The second was Synaptics Touchpad Driver. But there was nothing there about the keybaord. I wasn't sure if they forgot to mention the keyborad in the title and description or if the thing that said "Driver- Keyboard, Mouse and Drivers" was something they had for all notebooks weather or not they acutally had keyboaard drivers but because it could not hurt to download it and try it, I have downloaded it and i tried to install it: after i tried the message i got was " The best driver software for your device is already installed." I don't know what to do next. Please help me.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8, 64 bit
Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 3682 Mb
Graphics Card: AMD Radeon HD 6310, 384 Mb
Hard Drives: C: Total - 280501 MB, Free - 244332 MB; D: Total - 23953 MB, Free - 2893 MB;
Motherboard: Hewlett-Packard, 188B
Antivirus: AVG Internet Security 2014, Updated and Enabled
The notebook that is having the problem is an HP 2000-2b19WM
When i turn on the notebook it would ask me to log in but none of the keys would work so i would have to press the button that allows me to go back to where i can choose log into another users account. Then i would click on my account
at which time all the keys on the keyboard would work except 5, 6, b, n, and the delete key. I reinstalled the keybaords software but that did not make the keys work. I looked online and on this website for solutions to the problem but none of the 4 or 5 solutions that i read about worked for my problem. I finally wiped the hard drive and reinstalled windows 8 but the problem is still there. I wondered if something got under the keys of the keybaord themselves so i took a couple off and looked and there was nothing. I pressed the keys while their cover was off and it still did not work. If the solution you tell me works for me, tell me how come wiping the drive and then reinstalling Windows 8 did not fix the problem. I googled my notebooks name and found the drivers that are avaliable on HP's website. I clicked on Driver - Keyboard, Mouse and Input Drivers. But then it only gave me 2 options: The first was HP Wireless Button Driver. The second was Synaptics Touchpad Driver. But there was nothing there about the keybaord. I wasn't sure if they forgot to mention the keyborad in the title and description or if the thing that said "Driver- Keyboard, Mouse and Drivers" was something they had for all notebooks weather or not they acutally had keyboaard drivers but because it could not hurt to download it and try it, I have downloaded it and i tried to install it: after i tried the message i got was " The best driver software for your device is already installed." I don't know what to do next. Please help me.