I bought the toshiba satellite 3 months ago with Windows 8 pre-installed, and last week I updated to Windows 8.1. For three days the computer would freeze (every few hours) and I would have to restart by holding the power button. I only use it for school so all I used was internet and adobe reader, no games or anything.
Yesterday after freezing again I restarted but this time instead of seeing the desktop I saw a blue screen saying windows failed giving this error;
0cx000021a
It began automatic repairs and tried to resolve the error but it didn't work. It brought me to a screen where I could chose to refresh, reset, continue to windows. I continued to windows a few times but it didn't work. I had no restore points set so I chose to refresh it. This failed so I chose to reset it to factory settings, this also failed. The same error came up after these attempts to fix it.
I brought it back to the store and they told me this was common after the 8.1 update and said I needed to reinstall windows for $150. I know how to do this so I made an .iso of 8.1 and tried to reinstall which made more problems.
I inserted iso DVD and it was unable to boot. I also tried using a bootable USB using windows DVD/USB download tool, but it also failed to boot.
I checked BIOS and it was set as USB>ODD>HDD>ethernet. The USB only booted when I turned off secure boot and changed UEFI to CMS. When windows installer came to the partition screen it had this warning;
Windows cannot be installed on this disk, the disk may fail soon
I tried using a program called sea tools to check HDD and it froze, so I'm not sure what to do. The computer is under warranty but I would rather do this myself than go two weeks without the laptop.
Any help is appreciated! Sorry for the long post
Yesterday after freezing again I restarted but this time instead of seeing the desktop I saw a blue screen saying windows failed giving this error;
0cx000021a
It began automatic repairs and tried to resolve the error but it didn't work. It brought me to a screen where I could chose to refresh, reset, continue to windows. I continued to windows a few times but it didn't work. I had no restore points set so I chose to refresh it. This failed so I chose to reset it to factory settings, this also failed. The same error came up after these attempts to fix it.
I brought it back to the store and they told me this was common after the 8.1 update and said I needed to reinstall windows for $150. I know how to do this so I made an .iso of 8.1 and tried to reinstall which made more problems.
I inserted iso DVD and it was unable to boot. I also tried using a bootable USB using windows DVD/USB download tool, but it also failed to boot.
I checked BIOS and it was set as USB>ODD>HDD>ethernet. The USB only booted when I turned off secure boot and changed UEFI to CMS. When windows installer came to the partition screen it had this warning;
Windows cannot be installed on this disk, the disk may fail soon
I tried using a program called sea tools to check HDD and it froze, so I'm not sure what to do. The computer is under warranty but I would rather do this myself than go two weeks without the laptop.
Any help is appreciated! Sorry for the long post
