Hi
I have a problem at the moment with my laptops speakers. When my speakers are muted (this includes any applications) I hear a single pop sound when anything that would make a sound is played. So for example I will hear a pop if I play music when the speakers are muted. It makes a sound even if all the volume controls are turned right down and then muted.
I have a Samsung laptop and have checked all the drivers are up to date which they are. The computer is still under warranty but Samsung feel it's a software problem and not a hardware problem and I was advised I would be charged if it wasn't hardware :(
Samsung NP550P5C
Windows 8.1
Sound driver: (this is through SW update) Ver. 6.0.1.7055
Sound driver: (in device manager) Realtek HD Audio 6.3.9600.16384
Note: I have done a full system restore and there was no change.
Also the noise happens when the sound is up as well.
Thank you in advance for any help
I have a problem at the moment with my laptops speakers. When my speakers are muted (this includes any applications) I hear a single pop sound when anything that would make a sound is played. So for example I will hear a pop if I play music when the speakers are muted. It makes a sound even if all the volume controls are turned right down and then muted.
I have a Samsung laptop and have checked all the drivers are up to date which they are. The computer is still under warranty but Samsung feel it's a software problem and not a hardware problem and I was advised I would be charged if it wasn't hardware :(
Samsung NP550P5C
Windows 8.1
Sound driver: (this is through SW update) Ver. 6.0.1.7055
Sound driver: (in device manager) Realtek HD Audio 6.3.9600.16384
Note: I have done a full system restore and there was no change.
Also the noise happens when the sound is up as well.
Thank you in advance for any help