Hi, I have an Asus laptop with Windows 8 preinstalled and have been unable to install several Windows updates. The main error I am getting is 800703F1. I discovered this problem when I attempted to install Microsoft Office 2007 after purchasing the computer. After searching several forums for the last few months and have tried everything I could find including, but not limited to the following:
Refresh PC (fails-attempted to use the fix as listed here http://support.microsoft.com/kb/2823223/en-us) but it would not allow me to rename the software folder due to being in use????)
Reset PC (fails-same as above)
Uninstalled all security software
Tried installing the updates manually (failed)
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth,
chkdsk.exe (no issues)
sfc /scannow (no issues)
Renamed the software distribution folder
Performed a clean boot
Used advanced options to repair (also failed)
Scanned for Malware, Trojans, ect (no infection found)
I currently have 33 important updates that I cannot install. Windows Defender definition updates go through fine. The optional Windows 8.1 update failed. I am at my wits end. :confused: All other features on the computer work and I am able to use it and have had no problems downloading other programs, but I am concerned about not being able to install my security updates and Microsoft Office. There are also several errors on my logs. I have checked the CBS log as well, but cannot figure out what the problem is from there. It looks like some of the files are missing or corrupted. I have backed everything up online and on an external HD so I am open to any options.
Any help in resolving this problem will be greatly appreciated.
Refresh PC (fails-attempted to use the fix as listed here http://support.microsoft.com/kb/2823223/en-us) but it would not allow me to rename the software folder due to being in use????)
Reset PC (fails-same as above)
Uninstalled all security software
Tried installing the updates manually (failed)
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth,
chkdsk.exe (no issues)
sfc /scannow (no issues)
Renamed the software distribution folder
Performed a clean boot
Used advanced options to repair (also failed)
Scanned for Malware, Trojans, ect (no infection found)
I currently have 33 important updates that I cannot install. Windows Defender definition updates go through fine. The optional Windows 8.1 update failed. I am at my wits end. :confused: All other features on the computer work and I am able to use it and have had no problems downloading other programs, but I am concerned about not being able to install my security updates and Microsoft Office. There are also several errors on my logs. I have checked the CBS log as well, but cannot figure out what the problem is from there. It looks like some of the files are missing or corrupted. I have backed everything up online and on an external HD so I am open to any options.
Any help in resolving this problem will be greatly appreciated.